Please complete the following form to request for Remote Support or submit a Return Merchandise Authorization (RMA) Request. You will be notified once your request has been evaluated.

If remote support can be provided we will inform you with extensive details on the process.

In case a return request is accepted, shipping information for sending the item to Needy Shop Ltd will be provided. You will be responsible for the cost of shipping the warranty item to Needy Shop Ltd.

Please read carefully the Refund and Return Policy before submitting the below form.

Name *

Email *

Phone *

Order Number *

Product Name *

Product Serial Number

Quantity

Reason *

Product is open *

Provide detailed information of the issue *

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Thanks for contacting us!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Headphones & Earphones

Baseus Encok CZ17 Type-C Wired Earphones